| Destination | Option | Cost | Estimated delivery | Free shipping |
|---|---|---|---|---|
| New Zealand | Standard (NZ Post) | $10.00 | 1–2 business days | Orders $92+ |
| Rural | $17.50 | 3–5 business days | ||
| Australia | Standard (Tracked) | from $14.00 | 3–6 business days | Orders $75+ |
| Express (DHL) | $49.00 | 1–4 business days | Orders $125+ | |
| USA | Economy (tariffs included) | $14.00 | 6–10 business days | Orders $65+ |
| Express (DHL) | $80.00 | 3–8 business days | ||
| United Kingdom | Economy | £6.50 | 6–13 business days | Orders £40+ |
| Express | £10.00 | 3–6 business days | Orders £40+ | |
| Express (DHL) | £35.00 | 1–5 business days | Orders £110+ | |
| Europe | Economy | €12.50 | 5–13 business days | Orders €45+ |
| Express (DHL) | €45.00 | 1–5 business days | Orders €150+ | |
| Rest of the World | Economy (Tracked) | from $20.00 | 5–13 business days | Orders $100+ |
| Express (DHL) | from $80.00 | 1–7 business days | Orders $250+ |
Canada and all other countries not listed above are covered under Rest of the World rates.
Delivery process
Orders are dispatched at 12PM NZST daily, meaning orders made before then will be sent that same day. Orders made after 12PM will be sent on the next business day. Once your order is dispatched, you will receive an email with tracking details so you can follow your order on its way to you. Please ensure that your delivery details are correct, as we cannot change a delivery address once an order has been dispatched.
Your tracking email may land in your spam or promotions folder, so please make sure to check there. If you still can't find it, please don't hesitate to get in touch.
Late deliveries
Please understand that the estimated delivery times above are only estimates and are not guaranteed. We recommend ordering well in advance if your order needs to arrive by a particular date. We do not accept responsibility or offer refunds for delays in delivery.
Store pickup
We offer store pickup at our New Zealand branch in Mount Wellington, Auckland. Please send us a message to organise this, Monday to Friday, 9am–5pm.
Shipping delays
Our items are shipped from Auckland, New Zealand, and we are not currently experiencing any delays. However, please understand that unexpected border restrictions, customs processing, or shipping backlogs may occasionally delay the arrival of your order.
Additional charges for international orders
International orders may attract local customs taxes or duties on arrival in your country. These taxes and duties are required to be paid by the purchaser and are not the responsibility of Ravewear. No refunds will be issued for orders where tax or duties remain unpaid by the purchaser. Some countries (such as Taiwan and South Korea) also require a personal customs ID before your parcel can clear, and we'll email you if anything is needed from your end. Please check with your local customs agency regarding the tax or duty likely to be charged prior to ordering.
Disclaimer
Ravewear is not responsible for the loss of parcels where the customer has created an Authority To Leave at the delivery address. Please ensure your address details are correct, as Ravewear takes no responsibility for deliveries made to addresses entered in error. For any delivery issues, please contact your carrier directly using your tracking number.
Returns & refunds
We offer a 100% refund within 14 days of delivery. Items must be returned new and unused. Please email us at info@ravewear.co.nz for our warehouse details to arrange your return.
Questions about shipping
If you have any further questions relating to shipping and delivery, please contact our team at info@ravewear.co.nz and we'll be happy to help.